Security and Data Handling

We ask clients to provide only the information required for the agreed assessment. Customers should remove unnecessary personal data and sensitive information before submitting files.

Customer files are transferred using {confirmed secure transfer method}. Files must not be submitted through the general website contact form or ordinary unencrypted email.

Access to customer information is restricted to authorised individuals who require it to deliver the contracted service. Access is protected using {confirmed authentication and access-control measures}.

Customer information is stored using {confirmed hosting provider and storage service}. Information is protected {in transit using confirmed protocol} and {at rest using confirmed encryption standard}.

Customer files and assessment outputs are retained for {confirmed period or agreed contractual period}. At the end of that period, information is securely deleted unless continued retention is required by law or agreed with the customer.

We use carefully selected service providers to support delivery of our services. Relevant subprocessors, processing purposes and processing locations are disclosed to customers through our Data Processing Agreement or procurement documentation.

We maintain a process for identifying, managing and documenting information-security incidents. Where an incident affects customer personal data, we notify the affected customer in accordance with the applicable contract and data-protection requirements.

Customers are responsible for ensuring they are authorised to provide data to Fielra and for removing information that is unnecessary for the assessment.

Additional information about our security arrangements, Data Processing Agreement and technical and organisational measures is available during contracting and procurement.